Terms & Conditions

Terms & Conditions

Welcome to Stay Tromsø. By booking or using our website, you agree to the terms and conditions outlined below. These terms are designed to ensure a smooth, fair, and comfortable experience for both guests and hosts.

1. Acceptance of Terms

By accessing or using our website and services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Use of Services

Our website allows guests to browse and book apartments and short-term rentals directly with Stay Tromsø. We may also provide access to recommended tours and local experiences through trusted partners.

Any misuse of the website or services is strictly prohibited.

3. Booking & Payment

All bookings are subject to availability and confirmation.

Payment details, total price, and cancellation policies are clearly displayed during the booking process and in your booking confirmation.

Cancellation policies may vary by property and rate type.

'For selected bookings, we may offer payment via bank transfer upon request.

Bank transfer is typically available for longer stays, corporate bookings, or by prior agreement.

Please note that bookings paid by bank transfer are only confirmed once payment has been received in full.

To request bank transfer details, please contact us before completing your booking.

4. Damage, Extra Cleaning & Charges

Guests are responsible for leaving the property in a reasonable condition.

We reserve the right to charge the payment card used for booking in the event of:

Damage to the property or its contents

Missing items (e.g. keys)

Excessive cleaning required beyond normal use

Improper waste disposal or excessive trash

Any charges will be documented and communicated to the guest.

We do not typically require an upfront damage deposit, but the booking card serves as a guarantee.

5. Tours & Activities

Tours and activities offered through our website are provided by third-party operators. Availability, pricing, and terms may change.

Please review individual tour details carefully before booking.

6. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Stay Tromsø and may not be copied, reproduced, or used without prior written consent.

7. Privacy

We respect your privacy. Please refer to our Privacy Policy for information on how personal data is collected, used, and protected.

8. Disclaimer

While we strive to keep information accurate and up to date, Stay Tromsø cannot guarantee that all content is free from errors.

We are not liable for indirect losses resulting from the use of our website or services.

9. Contact

If you have any questions regarding these Terms & Conditions, please contact us via the Contact Us page. We’re happy to assist.