Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Stay Tromsø collects, uses, and protects personal information when you visit our website or book accommodation with us. Stay Tromsø is based in Norway and complies with applicable Norwegian and European data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect personal information that is necessary to provide our services and operate our website.

Types of information collected

• Personal details such as name, email address, phone number, and booking details  

• Payment-related information processed securely via our payment providers  

• Communication data when you contact us through forms or email  

• Technical information such as IP address, browser type, and device information  

• Website usage data collected through cookies and analytics tools

How We Use Your Information

We use personal information for the following purposes:

• Processing and managing apartment bookings  

• Communicating with guests before, during, and after their stay  

• Providing customer support and responding to inquiries  

• Improving our website, services, and user experience  

• Complying with legal and regulatory requirements  

• Ensuring website security and preventing misuse

Cookies and Analytics

Our website uses cookies and analytics tools to improve functionality and understand how visitors interact with our site. This helps us enhance performance and user experience.

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Preferences.

Data Sharing

We do not sell or rent personal data. Information may be shared only with trusted third parties when necessary to deliver our services, including:

• Payment service providers  

• Booking and website technology providers  

• Public authorities when required by law

Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

Your Rights

Under GDPR, you have the right to request access to your personal data, request corrections, request deletion where applicable, and object to certain types of data processing.

Contact Information

If you have any questions about this Privacy Policy or how we handle personal data, please contact us through our Contact Us page or by email at info@staytromso.com.