How do I book an apartment in Tromsø?

You can book apartments in Tromsø directly through Stay Tromsø’s website.

Browse our available apartments in Tromsø to find the right stay for your trip.

Direct booking gives you transparent pricing, direct contact with the host, and access to the same apartments listed on major booking platforms – without intermediaries.

Booking directly is the easiest way to manage your stay and receive personalized support.

Is it safe to book directly with Stay Tromsø?

Yes. Stay Tromsø is a registered Norwegian company offering professionally managed short-term apartment rentals in Tromsø.

All payments are processed securely, and guests receive:

Official booking confirmation
Signed rental agreement
Secure guest portal access before arrival

If you’d like to learn more about secure booking, visit our Why Book Direct page.

What is online check-in and why is it required?

Online check-in is required for all stays and helps ensure a smooth, secure, and contactless arrival.

Online check-in includes:

Guest details required for the stay
Signing the rental agreement
Card pre-authorization for security purposes

This process ensures a smooth, secure, and contactless arrival.

When will I receive my door access code?

Door access codes are normally sent at 16:30 on the day of arrival, or earlier if the apartment is cleaned and ready.

To receive your access code, online check-in must be fully completed in the guest portal before arrival.

This self check-in system allows for a smooth, flexible, and contactless arrival.

What time is check-in and check-out?

Check-in: From 17:00
Check-out: By 11:00

We always aim to send check-in information as early as possible once the apartment has been cleaned and is ready.

Are the apartments fully furnished?

Yes. All apartments are fully furnished and equipped for short-term and longer stays.

This includes:

Bed linen and towels
Fully equipped kitchen
Wi-Fi
Washing machine, dryer and hairdryer

Is Wi-Fi included?

Yes. Free Wi-Fi is included in all apartments.

Wi-Fi details can be found in the house manual upon arrival. Guests are asked not to disconnect or modify network equipment during the stay.

What is card pre-authorization?

A card pre-authorization is not a payment.

It is a temporary security hold used by hotels and professional accommodations. No funds are taken unless necessary, and the authorization is automatically released after check-out if everything is in order.

Why did my bank show a charge when you said no payment would be taken?

This is a very common question, and we understand it can be confusing.

When you add your card for security pre-authorization, your bank may temporarily show the amount as “reserved”, “pending”, or “on hold”.

This is not a payment.

No money is transferred to us.

What happens is:

Your bank temporarily reserves the amount
This confirms that the card is valid and has sufficient balance
The amount remains in your account and cannot be used elsewhere during the hold
The hold is automatically released after check-out if no issues occur

This process is standard and is used by hotels and professional accommodations worldwide.

Will Stay Tromsø ever charge my card without telling me?

No.

A card pre-authorization is only used if necessary, and only for documented issues such as:

Damage to the apartment or furnishings
Missing items
Excessive cleaning
Serious violations of house rules

If a charge were ever required (which is very rare), we would always contact you first and provide documentation (photos, invoices, etc.).

In the vast majority of stays, no charge is made.

The pre-authorization is only used in rare cases involving documented damage, missing items, excessive cleaning, or serious rule violations.

Why does Stay Tromsø require pre-authorization?

We introduced pre-authorization to ensure fair and professional stays for everyone.

Unfortunately, some booking platforms do not cover situations like:

Guests arriving with more people than booked
Severe mess or damage
Rule violations that cause costs for the host

Pre-authorization allows us to:

Avoid cash deposits
Keep booking prices competitive
Protect both the guest and the property

Most guests never notice it again after check-out.

How long does the hold stay on my card?

The hold is placed during online check-in and remains active during your stay.

The pre-authorization is automatically released after 7 days.

If your stay is longer than 7 days, the pre-authorization may be renewed for additional days to ensure it remains valid for the duration of your stay.

After check-out, the final authorization is released automatically if everything is in order. Depending on your bank, it may take a few days for the hold to disappear from your account.

Is parking available?

Parking availability varies by apartment.

Some properties offer:

Free private parking
Paid parking in the same building
Nearby public parking options

Parking details are listed on each apartment page.

Are the apartments family-friendly?

Yes. Many of our apartments are suitable for families, couples, business travellers, and longer stays.

Each listing includes details about size, layout, and suitability.

Are pets allowed?

No. Pets are not permitted in the apartments.

Is smoking allowed?

Smoking is not permitted inside the apartments.

If smoking is allowed outside, guests must ensure that all cigarette waste is properly disposed of.

Can I use candles or the fireplace?

Open flames and fireplaces

For safety reasons, open flames and fireplaces are not permitted during guest stays.

LED candles are provided where applicable to create a cozy atmosphere without fire risk.

What are the house rules regarding noise?

Quiet hours are observed between 23:00 and 06:00.

Guests are expected to respect neighbors and avoid parties or large gatherings.

What should I do if I notice damage when I arrive?

Guests are asked to inspect the apartment upon arrival.

Any existing damage or issues should be reported within 24 hours of check-in, preferably with photos.
This protects both the guest and the host.

What are the check-out requirements?

Before check-out, guests are asked to:

Take out trash and follow recycling instructions
Remove used bed linen and place it in the bathroom
Leave used towels in the bathroom
Load and start the dishwasher
Leave the apartment tidy and ready for cleaning

Full instructions are provided in the house manual.

Can I book tours and activities through Stay Tromsø?

Yes. We provide curated recommendations for popular Tromsø experiences such as:

Northern Lights tours
Whale watching
Fjord cruises
Dog sledding and Sami experiences

These can be viewed on our website under Tours & Experiences.

How can I contact Stay Tromsø?

If you have questions before or during your stay, you can contact us directly via:

Email
WhatsApp
The messaging platform used for your booking

For all contact options, please visit our Contact Us page.

Frequently Asked Questions – Apartments in Tromsø