Dear Guest,

Welcome – we’re delighted to have you stay with us.

I joined Airbnb and Booking.com as a host in 2021, inspired by many great experiences I’ve had renting homes while travelling myself. Hosting allows me to share my own home and neighbourhood with others, and I truly hope you’ll enjoy Tromsø as much as I do.

This house manual is designed to make your stay as smooth and comfortable as possible. Inside you’ll find practical information about the house, appliances, local transport, and recommendations for things to see and do.

If anything is unclear or could be improved, I truly appreciate your feedback.

Have a wonderful stay!

Warm regards,
Kai

Check-in & Check-out

Check-in: From 17:00 (5:00 pm)

Check-out: By 11:00 (11:00 am)

Please respect these times so we can prepare the house properly for the next guests.

Parking

There is no private parking available at the house.

Paid street parking is available nearby. Please refer to the check-in guide for the parking map and details.

Wi-Fi

Network name: Bjerkealleen 18A

Password: kairuben

House Rules

Please read and respect the following rules during your stay:

No parties or events.
No smoking indoors.
No pets, unless agreed in advance.
Remove shoes indoors. Studded shoes must not be worn inside or on the entrance tiles, as they cause permanent damage.
Only registered guests may stay overnight.
Please use the kitchen and dining area for meals.
Quiet hours after 23:00. The neighborhood is family-oriented.
Leave the panel heater on when you leave.
During winter, please shovel snow in front of the entrance if needed. Equipment is located outside or in the carport.
Always lock the door when leaving the house and when checking out.
Wash all dishes before departure and leave the kitchen as you found it.
Dispose of all trash before leaving (see Garbage section below).
No illegal substances allowed.
Please remove used bed linen and place it on the bathroom floor when checking out.
If unsure how to use any appliance, check the instructions or ask the host.
Use baking paper when cooking in the oven.
Thank you for helping us keep the house in great condition.

Appliances & Heating

Heating

The main panel heater is located in the living room.

Adjust the temperature as needed.

Do not dry clothes on the heater – this is a fire hazard.

A ventilation system distributes air between rooms.

Washer & Dryer

Located in the bathroom.

TV & Apple TV

Turn on the TV using the TV remote.

Make sure the correct HDMI input is selected.

Hold the menu button on the Apple TV remote for 2–3 seconds to turn it on.

Open the GSE IPTV app.

Select Remote Playlist → Airbnb Guest.

Browse by country or search directly.

Coffee Machine

Fill the water tank using the watering can.

Open the water valve on the coffee container.

Match the valve marking (0.5 / 0.75 / 1 / 1.25) with the amount of water added.

Add ground coffee as desired.

Garbage & Recycling

Large black bins are located on the street south of the house.

Follow the asphalt path outside.

Use the bin marked “Bjerkealleen 18A”.

Glass and metal go in the bin with the orange lid.

Getting Around

Walking

City center: approx. 12 minutes on foot

Telegrafbukta beach: approx. 10 minutes south (great sea views and northern lights spotting)

Cable Car (Fjellheisen)

About 25 minutes’ walk, including crossing the bridge.

Offers panoramic views over Tromsø Island.

Hiking route with Sherpa stone stairs is also available.

Bus

Bus lines 33 and 34

Stop: Solbakken, approx. 100 meters north of the house

Apps:

Troms Billett – tickets

Troms Reise – schedules

Taxi

Taxi phone number: +47 03011

Important: Say “Bjerkealleen 18A – the new houses”.
Otherwise, the taxi may stop at the main road by mistake.

Recommendations

Sights & Activities

Fjellheisen Cable Car

Polaria Aquarium

Polar Museum

Arctic Cathedral (Ishavskatedralen)

Botanical Garden

Prestvannet

Telegrafbukta (local favorite)

Nature experiences:

Dog sledding at Tromsø Villmarkssenter

Outdoor trips with Tromsø Friluftssenter

Restaurants & Cafés

T-TAPAS – my favorite restaurant in the city center (Josper charcoal grill)
Risø Kaffebar – excellent coffee and pastries

Shopping

Nerstranda Shopping Centre (city center)

Jekta & K1 Shopping Centres (near the airport)

Emergency Information

Emergency numbers:

Police: 112

Ambulance: 113

Fire Department: 110

Non-emergency:

Police: +47 02800

Emergency Room: +47 77 62 95 40

Fire Department: +47 77 79 00 00

Fire Safety

Fire extinguisher: Bedroom

Fire alarm is shared with the main house.

If the alarm sounds:

Check for people in both units

Contact the host immediately

Alarm can be reset from the main house panel (instructions located there)

Water & Electricity

Main water stopcock and fuse box are located in the main house.

Contact the host immediately in case of leaks or power issues.

FAQ

The cooking hob stopped working
A heat safety switch may have activated. Press and hold the small white reset button above the hob for 5–6 seconds until it beeps.

No hot water
The hot water tank is shared and holds 300 liters. Long showers may temporarily empty it. Reheating can take 8–10 hours.

We got a bill with road tolls for the car after we got home?

In Tromsø there are road tolls. In the rush periods 0630-0900 and 1500-1700 Monday-Friday
there is rush period tolls. In the weekends the rates are standard. On the Norwegian public
holidays, it is also standard rates. You can travel the zones for one hour after a passing.

For a standard car:
Rush period: 36 NOK
Outside rush period: 12 NOK.
This is the sones and toll boths. The apartment is inside zone 1;

The house feels cold

Check the settings on the panel heater in the living room.

Contact

If you have any questions during your stay, please contact me via:

The agency chat you booked with
Whats App at +47 993 94 921

Enjoy your stay in Tromsø!

Warm regards, Kai
Stay Tromsø

House manual Bjerkealleen 18A apartment