How do I book an apartment in Tromsø?

You can book apartments in Tromsø directly through Stay Tromsø’s website.

Browse our available apartments in Tromsø to find the right stay for your trip.

Direct booking gives you transparent pricing, direct contact with the host, and access to the same apartments listed on major booking platforms – without intermediaries.

Booking directly is the easiest way to manage your stay and receive personalized support.

Is it safe to book directly with Stay Tromsø?

Yes. Stay Tromsø is a registered Norwegian company offering professionally managed short-term apartment rentals in Tromsø.

All payments are processed securely, and guests receive:

Official booking confirmation
Signed rental agreement
Secure guest portal access before arrival

If you’d like to learn more about secure booking, visit our Why Book Direct page.

What is online check-in and why is it required?

What does online check-in include?

Online check-in is required for all stays and includes:

- Guest details required for the stay

- Signing the rental agreement

- Card pre-authorization for security purposes

This process ensures a smooth, secure, and contactless arrival.

What is card pre-authorization?

Is pre-authorization an extra charge?

No. A card pre-authorization is not a payment.

It is a temporary security hold used by hotels and professional accommodations. No funds are taken unless necessary, and the authorization is automatically released after check-out if everything is in order.

When will I receive my door access code?

How does self check-in work?

Door access codes are normally sent at 16:30 on the day of arrival, or earlier if the apartment is ready.

To receive your access code, online check-in must be fully completed in the guest portal.

What time is check-in and check-out?

- Check-in: From 17:00

- Check-out: By 11:00

We always aim to send check-in information as early as possible once the apartment has been cleaned and is ready.

Are the apartments fully furnished?

Yes. All apartments are fully furnished and equipped for short-term and longer stays.

This includes:

- Bed linen and towels

- Fully equipped kitchen

- Wi-Fi

- Washing machine and dryer

Is Wi-Fi included?

Yes. Free Wi-Fi is included in all apartments.

Wi-Fi details can be found in the house manual upon arrival. Guests are asked not to disconnect or modify network equipment during the stay.

Is parking available?

Parking availability varies by apartment.

Some properties offer:

- Free private parking

- Paid parking in the same building

- Nearby public parking options

Parking details are listed on each apartment page.

Are the apartments family-friendly?

Yes. Many of our apartments are suitable for families, couples, business travellers, and longer stays.

Each listing includes details about size, layout, and suitability.

Are pets allowed?

No. Pets are not permitted in the apartments.

Is smoking allowed?

Smoking is not permitted inside the apartments.

If smoking is allowed outside, guests must ensure that all cigarette waste is properly disposed of.

Can I use candles or the fireplace?

Open flames and fireplaces

For safety reasons, open flames and fireplaces are not permitted during guest stays.

LED candles are provided where applicable to create a cozy atmosphere without fire risk.

What are the house rules regarding noise?

Quiet hours are observed between 23:00 and 06:00.

Guests are expected to respect neighbors and avoid parties or large gatherings.

What should I do if I notice damage when I arrive?

Guests are asked to inspect the apartment upon arrival.

Any existing damage or issues should be reported within 24 hours of check-in, preferably with photos.
This protects both the guest and the host.

What are the check-out requirements?

Before check-out, guests are asked to:

- Take out trash and follow recycling instructions

- Remove used bed linen and place it in the bathroom

- Leave used towels in the bathroom

- Load and start the dishwasher

- Leave the apartment tidy and ready for cleaning

Full instructions are provided in the house manual.

Can I book tours and activities through Stay Tromsø?

Yes. We provide curated recommendations for popular Tromsø experiences such as:

- Northern Lights tours

- Whale watching

- Fjord cruises

- Dog sledding and Sami experiences

These can be viewed on our website under Tours & Experiences.

How can I contact Stay Tromsø?

If you have questions before or during your stay, you can contact us directly via:

Email
WhatsApp
The messaging platform used for your booking

For all contact options, please visit our Contact Us page.

Frequently Asked Questions – Apartments in Tromsø