Dear Guests,

Welcome to my home! I am thrilled to have you here.

This house holds a special place in my heart. I lived here for three years before realising it was too spacious for just me. Wanting to share the warmth and comfort of this home with others, I decided to rent it out. I’ve put in a lot of effort to make this house a perfect blend of luxury, coziness, and hospitality.

I joined the hosting community as a host in the summer of 2021. I’m still learning and growing in this role, so your feedback, whether positive or constructive, is always welcome. Over the past few years, I’ve had wonderful experiences renting homes during my travels. Now, I’m delighted to offer the same opportunities to others with my own home. It’s a fantastic way to immerse oneself in the local culture and city life.

This house is filled with fond memories, and I’m confident that it will be a part of many more to come. I appreciate the review system on these platforms, as it allows both hosts and guests to learn from each other’s experiences and continually improve.

In this manual, you’ll find a wealth of information that I’ve compiled to help you make the most of your stay. From instructions on how to use the appliances to recommendations for local restaurants and shopping areas, I’ve got you covered.

Wishing you a memorable stay!

Best Regards,

Kai.

CHECK-IN AND CHECK-OUT TIMES

Check-in begins at 5:00 pm and check-out is until 11:00 am. Your adherence to these times is greatly appreciated to ensure smooth transitions for all guests.

PARKING INSTRUCTIONS

The apartment comes with one parking spot located in the carport to the left of the house, closest to the balcony. See pictures in the check in manual. Please note that guest parking is not available. If you have additional vehicles, paid parking is available next to the large park visible from the main door.

There's no fast charger for electric cars available. If you have a 220V wall socket charger available you can use the one in the carport, it's 16A. Don't use the chargers in the other carports, they are my neighbours, not mine.

Fast chargers can be found several places in town.

WIFI DETAILS

Stay connected with our WiFi network. The network name is “Bjerkealleen 18A” and the password is “kairuben”.

TAP WATER

The tap water is fully clean and drinkable. It comes from the mountains, so there’s no need to buy water in the store.

TOILET

You can flush the toilet paper in the toilet. There’s no need to use the bin.

HOUSE RULES

We kindly ask that you read and adhere to our house rules during your stay to ensure a pleasant experience for all:

No parties or events.
No smoking inside.
No pets, unless previously agreed upon.
Please refrain from wearing studded shoes inside.
Only registered guests are allowed in the house.
To prevent stains, please eat in the kitchen area.
Please respect our neighbors by keeping noise levels low after 11:00 pm. No music is allowed.
The air-conditioning fan should remain on at all times, even when you leave the house. It helps keep the house warm during winter.
During winter, please shovel the snow in front of the door and carport. Shoveling equipment can be found in the carport. Please return it after use.
Please wash your dishes or start the dishwasher before you leave.
Please empty your trash before you leave.
No illegal drugs are allowed in the house.
Before leaving, please remove your bed linen and place it in the laundry basket.
Please read the instruction manuals for the electrical appliances before use to avoid unnecessary damage. Manuals can be found in the bottom drawer in the basement bathroom. Any damage due to misuse will be charged.
Please do not water the flowers unless specifically asked to.
When cooking, please use baking paper in the oven to prevent messes.

AC/HEATER

You can adjust the temperature using the remote control in the living room. I find 23 degrees Celsius to be a good temperature, but this is personal. The sun icon is for heating in the winter, and the ice flake symbol is for cooling in the summer if needed. The fan should be set to auto. The settings should be right when you arrive, you should just set the temperature levels. Please don’t turn off the AC/heater when you leave the house, it is the main supply for heating in the winter.

Try to adjust the AC fan more in the direction downstairs to distribute the heating more evenly.

There's also floor heaters in both bathrooms and in the entrance hall. This will also boost the overall temperatures.

In the basement under the stairs there is a standalone heater that you can use in whatever room you like for extra heating.

WASHER AND DRYER

The washer and dryer are in the basement. You will find the user manuals in the bottom drawer.

COFFEE MACHINE

Fill the tank with water using a watering can. Open the water valve on the coffee container, it has small markings (can be hard to see) 0.5/0.75 /1/1.25. It regulates the amount of water it lets through. Match the signs with the amount of water you have filled up the tank with. Add coffee as preferred.

DISHWASHER

You’ll find the dishwasher tablets in the drawer, left of the dishwasher. The most efficient program to use is the 70 degrees / casserole program, press start and close the door. It should make a sound and a blue light should be shining on the floor when it is on.

SAUNA

The instructions are in the bottom drawer in the basement. Please remember to turn off the sauna after use. It can also be used in standby mode; If you plan to take another bath the next day the lid can be closed, and you can hold the sign with one heat element for 3 seconds and it should go to standby mode. It will show 150 degrees sign. When you enter the sauna the next day you can press the sign with three heat elements. There is a ventilation fan located outside the bathroom door, this should NOT be touched, there is also another ventilation system that covers the bathroom's need.

TV

Use the Apple TV and choose the ‘GSE SMART TV’ application. From there, choose ‘Ekstern spilleliste/extern playlist’, then choose airbnb guest, from there choose whatever category/nationality you want, and then select preferred channel. Feel free to login, download, and use your own applications on the apple TV. Please ensure to log out afterwards.

To use the home cinema, ensure that the setting GAME is selected on the amplifier and turn on the projector. You can also connect your own PC with HDMI to the cinema or TV on the 2nd floor.

VACUUM CLEANER AND FLOOR

Vacuum cleaner is placed underneath the stairs in the basement. There are three connections for the hose. One next to the bathroom door on the 2nd floor, one inside the wardrobe on the 1st floor and one next to the bathroom door in the basement. Turn it on and off on the housing, it is wirelessly connected.

The parquet floor will be damaged if excess water stays on it for longer periods. If water is spilled, please soak it up immediately. Please pay extra attention to the parquet floor in basement after taking sauna to avoid damage. If you want to clean the floor you will have to use as little water as possible. Cleaning tools are found in the basement.

GARBAGE

There are several big black garbage bins in the street to the south where you arrived. Just follow the asphalt/main road outside the house, past the carports in the end of the street. Use the one marked with dyno tape in front “Bjerkealleen 18A”. Glass and metal can be placed in the one with orange lid.

LOCAL TRANSPORT INFORMATION AND TAXI

The house is located a 12-minute walk from the city center and some of its attractions - for example, the Polaria Aquarium, Northern Norway Art Museum, Polar Museum. It's also a 10-minute walk south to Telegrafbukta, where you can find a spot with a sea view to watch the northern lights. However, many people like to go outside the city to avoid the light pollution from the city itself.

If you want to take the cable car called “Fjellheisen” you will need to cross the bridge that would take another 25 minutes' walk. It offers you a stunning view over Tromsø Island. It is also possible to hike and use Sherpa stone stairs that is covered most of the way up.

However, if you would like to venture a bit farther, I recommend using the local public transport system. Buses 33 and 34 stop at Solbakken, the stop is located 100 meters from the house to the north. Just go out on the main road and head left. You should see the stop. You can pay your fare with “Troms billett” application on your phone and see schedules times with “Troms reise” application.
Walk the red path to find the bus stop;

The phone number for the taxi is +47 03011. Please point out that the adress is Bjerkealleen 18A.

SIGHTS TO SEE AND THINGS TO DO

Tromsø is a vibrant city with a rich cultural history and a gateway to the Arctic. Here are some must-see attractions:

The Arctic Cathedral: This iconic church, known for its striking architecture, is one of the most popular tourist attractions in Tromsø.
Fjellheisen: A cable car ride that offers stunning views over Tromsø Island. It’s one of the best things to do in Tromsø at any time of year.
Polaria: The northernmost aquarium in the world and one of the most visited Tromsø attractions.
Polar Museum: A museum that offers insights into the history and culture of the region.
Ishavskatedralen Church: A beautiful church that’s worth a visit.
Ersfjorden: A picturesque fjord that offers stunning views. I also recomment to visit a local café called Bryggejentene.
Botanical Garden: A beautiful garden that houses a variety of plant species.
Prestvannet: A lake that’s a popular spot for bird watching.
Tromsø Domkirke: The only wooden cathedral in Norway.
Telegrafbukta: A beautiful spot with a sea view to watch the northern lights.

I'm pretty sure you know, Tromsø is one of the world’s top Northern Lights destinations, so don’t miss out on the chance to see this natural phenomenon. Also, if you’re interested in dog sledding or other outdoor activities this is worth a try!

If you want to discover the neighbourhood that encircles the house, I recommend taking a walk to Telegrafbukta.

My favourite restaurant in the city centre is T-tapas. It offers nice tapas grilled on a “josper charcoal grill”. If you want a perfect start to the day, there is a nice cafe with good coffee called "Risø kaffebar" located in the street of Strandgata in the city centre.

If shopping is your jam, I recommend checking out the Jekta and K1 shopping centre near the airport. There's also a Nerstranda shopping centre closer to the house, in the city centre.

EMERGENCY INFORMATION

Should you encounter any sort of emergency during your stay, please contact the local authorities immediately.

Emergency telephone number POLICE: 112
Regular number police: +47 02800

Emergency telephone number AMBULANCE: 113
Regular number emergency room: +47 776 29 540

Emergency telephone number FIRE DEPARTMENT: 110
Regular number fire department 777 90 000

The fire extinguisher is found in the main bedroom in the 1st floor right left to the chest of drawers. If the fire alarm is activated anyhow, you also must check the dorm for people. The dorms entrance is located to the right of the house main door. The dorm and the main house fire alarm are connected to each other. When everything is under control you can deactivate it by pressing 112 and the bell sign on the alarm panel located next to the main door. Instruction manual is placed on top of the panel. The alarm is not connected to any central alarm or the fireapartment, it is only a local alarm for the house.

In case of water leakage there is a main stopcock for the water to the right of the washer and the dryer. Pull the red lever.

In case of any problems with electricity please check the fuse box located in the outer passage.

ALARM IN KITCHEN

If you hear an alarm in the kitchen, under the sink is the water guard alarm. It is an alarm for detecting water leakage. Please check if there is any leak under the sink, even under the cabinet itself, on the floor. It is for warning about leak from the dishwasher or sink. Ensure it is not a serious leak, then pull the sensor out of the socket for a minute to reset the alarm. It can sometimes go off accidentally if a small amount of water or moist is exposed to it from the garbage trays. Contact me anyway so we can sort it out.

CONTACT DETAILS

I hope I got the most covered and I hope you enjoy your stay. If you have any questions, I'm here. Please feel free to contact me through the chat function of the platform you booked with or Whats App at +47 993 94 921.

Warm regards, Kai
Stay Tromsø

FAQ – FREQUENTLY ASKED QUESTIONS

The cooking hob suddenly stopped working while cooking?

Above the cooking hob there is a small white box that detects hot temperatures. Push the white button for 3-5 seconds to reset it. You should here a beep. The cooking should now work again. If this didn’t solve the problem, go down to the fuse cabinet in the entrance, and turn off the fuse for the hob for 10 seconds and try again. The fuse should be named “Koketopp 2. etg”.

There's a lot of smoke inside the house when we use the fireplace?

Never use the cooking hob ventilation at the same time as the fireplace, as it will suck the smoke out of the fireplace. Opening av window will improve the fireplace function.

There's no more hot water coming from the taps?

The hot water tank is extra big with 300 liters, it's also shared with the dorm for 1-2 people. A 10-minute long shower alone can consume 100 liter of hot water, and filling the hot tub will consume about 200-300 liters of hot water. If you are many people together in the house you must take this into consideration. It may take up to 10-16 hours for the tank to heat all the 300 liters if it's drained.

We got a bill with road tolls after we got home?

In Tromsø there are road tolls. In the rush periods 0630-0900 and 1500-1700 Monday-Friday there's rush tolls In the weekends the rates are standard. On the Norwegian public holidays, it is also standard rates. You can travel inside the zones for one hour after a passing.

For a standard car:
Rush period: 36 NOK
Outside rush period: 12 NOK.

This is the sones and toll boths, if you cross them there's a fee. The house is inside zone 1;

We have problems locking the door?

Please ensure it is fully closes while trying to lock or unlock it. You should hear a click. If it's not properly closed it will say “door jammed”.

Why is it cold in the house?

Ensure you have the correct settings on the remote to the AC. To heat ensure the fan is set to AUTO, and the symbol is set to a SUN. Set the desired temperature.

Also check the setting for the temperature for the floor heaters in bathrooms and the hall. Use the extra standalone heater found by the stairs in the basement if needed.

House manual Bjerkealleen 18A