Dear Guests,

Welcome to my home! I am thrilled to have you here.

This apartment holds a special place in my heart. I lived here for three years before realizing it was too spacious for just me. Wanting to share the warmth and comfort of this home with others, I decided to rent it out.

I joined the hosting community as a host in the summer of 2021. I’m still learning and growing in this role, so your feedback, whether positive or constructive, is always welcome. Over the past few years, I’ve had wonderful experiences renting homes during my travels. Now, I’m delighted to offer the same opportunities to others with my own home. It’s a fantastic way to immerse oneself in the local culture and city life.

This apartment is filled with fond memories, and I’m confident that it will be a part of many more to come. I appreciate the review system on these platforms, as it allows both hosts and guests to learn from each other’s experiences and continually improve.

In this manual, you’ll find a wealth of information that I’ve compiled to help you make the most of your stay. From instructions on how to use the appliances to recommendations for local restaurants and shopping areas, I’ve got you covered.

Wishing you a memorable stay!

Best Regards, Kai.

CHECK-IN AND CHECK-OUT TIMES

Check-in begins at 5:00 pm and check-out is until 11:00 am. Your adherence to these times is greatly appreciated to ensure smooth transitions for all guests.

PARKING INSTRUCTIONS
The apartment comes with one parking spot located right outside the apartment at the gate you entered.

WIFI DETAILS
Stay connected with our WiFi network. The network name is “Telenor3028her” and the password is “xtdxjdscnswcp”.

TAP WATER
The tap water is fully clean and drinkable. It comes from the mountains, so there’s no need to buy water in the store.

TOILET
You can flush the toilet paper in the toilet. There’s no need to use the bin.

HOUSE RULES
We kindly ask that you read and adhere to our house rules during your stay to ensure a pleasant experience for all:

No parties or events.
No smoking inside.
No pets, unless previously agreed upon.
Please refrain from wearing studded shoes inside.
Only registered guests are allowed in the house.
To prevent stains, please eat in the kitchen area.
Please respect our neighbors by keeping noise levels low after 11:00 pm. No music is allowed.
The heating should remain on at all times in the winther, even when you leave the house. It helps keep the house warm.
Please wash your dishes or start the dishwasher before you leave.
Please empty your trash before you leave to avoid unpleasant smell.
No illegal drugs are allowed in the house.
Before leaving, please remove your bed linens, sheets, and towels and place it in the bathroom floor.
Please read instruction manuals for the electrical appliances before use to avoid unnecessary damage. Any damage due to misuse will be charged.
When cooking, please use baking paper in the oven to prevent messes.

HEATERS
You can adjust the temperature using the thermostats found on the heating panels. I find 23 degrees Celsius to be a good temperature, but this is personal.

There also floor heating in the bathrooms. This will also boost the overall temperatures. You will find the panel to adjust temperatures on the wall inside the bathroom.

WASHER AND DRYER
The washer and dryer are in the bathroom. Please don’t add detergent inside the dryer and the fabric softener section in the washing machine.

COFFEE MACHINE
Fill the tank with water using a watering can. Add filter and then preferred amount of coffee. Remember to unplug it after use.

DISHWASHER
You’ll find the dishwasher tablets in the drawer. The most efficient program to use is the 70 degrees / casserole program, press start and close the door. It should make a sound and a light should be shining on the floor when it is on.

VACUUM CLEANER AND FLOOR
Vacuum cleaner is available for use.

The parquet floor will be damaged if excess water stays on it for longer periods. If water is spilled, please soak it up immediately. If you want to clean the floor you will have to use as little water as possible, a moist mop is enough. Cleaning tools are found inside the drawer.

GARBAGE
There is a big container outside the building where you can dispose your garbage. Look inside the check-in manual for pictures of location. Remember to use the correct plastic bags for your waste. There's manuals in the kitchen of the apartment

LOCAL TRANSPORT INFORMATION AND TAXI
The house is located a 10-minute walk from the city center and some of its attractions - for example, the Polaria Aquarium, Northern Norway Art Museum, Polar Museum. It's also a 20-minute walk south to Telegrafbukta, where you can find a nice spot with a sea view to watch the northern lights. However, many people like to go outside the city to avoid the light pollution from the city itself.

If you want to take the cable car called “Fjellheisen” you will need to cross the bridge that would take 20 minutes walk. It offers you a stunning view over Tromsø Island. It is also possible to hike if the stairs are not covered with snow. You can use the Sherpa stone stairs that are covered most of the way up.

However, if you would like to venture a bit farther, I recommend using the local public transport. Walk from the apartment to the stop of Lærfabrikken, from there take bus 33,30 or 42 to “Bankgata”. From the city you can go werever you want with public transportation:

The phone number for the taxi is +47 03011.

SIGHTS TO SEE AND THINGS TO DO

Tromsø is a vibrant city with a rich cultural history and a gateway to the Arctic. Here are some must-see attractions:

The Arctic Cathedral: This iconic church, known for its striking architecture, is one of the most popular tourist attractions in Tromsø.

Fjellheisen: A cable car ride that offers stunning views over Tromsø Island. It’s one of the best things to do in Tromsø at any time of year.

Polaria: The northernmost aquarium in the world and one of the most visited Tromsø attractions.

Polar Museum: A museum that offers insights into the history and culture of the region.

Ishavskatedralen Church: A beautiful church that’s worth a visit.

Ersfjorden: A picturesque fjord that offers stunning views. I also recommend to visit a local café called Bryggejentene.

Botanical Garden: A beautiful garden that houses a variety of plant species.

Prestvannet: A lake that’s a popular spot for birdwatching.

Tromsø Domkirke: The only wooden cathedral in Norway.

Telegrafbukta: A beautiful spot with a sea view to watch the northern lights.

Remember, Tromsø is one of the world’s top Northern Lights destinations, so don’t miss out on the chance to see this natural phenomenon. Also, if you’re interested in dog sledding or other outdoor activities this is worth a try!

If you want to discover the neighborhood that encircles the house, I recommend taking a walk to Telegrafbukta.

My favorite restaurant in the city center is T-tapas. It offers nice tapas grilled on a “josper charcoal grill”. If you want a perfect start to the day, there is a nice café with good coffee called Risø kaffebar located in city center.

If shopping is your jam, I recommend checking out the Jekta and K1 shopping center near the airport. There's also a Nerstranda shopping center closer to the house, in the city center.

EMERGENCY INFORMATION
Should you encounter any sort of emergency during your stay, please contact the local authorities immediately.

Emergency telephone number POLICE: 112
Regular number police: +47 02800

Emergency telephone number AMBULANCE: 113
Regular number emergency room: +47 776 29 540

Emergency telephone number FIRE DEPARTMENT: 110
Regular number fire department 777 90 000

The fire extinguisher is found in the first to the right when you enter the apartment. If the fire alarm is activated, it’s connected to all the other apartments in the building. Please leave the building and gather outside. When everything is under control and checked it can be deactivated on the alarm panel located close to the main door of the building in the 1st floor.

In case of water leakage there is a main stopcock for the water just above the toilet in the bathroom. Open the hatch and use the big screwdriver inside to stop the water with the stop valve.

In case of any problems with electricity please check the fuse box located in the entrance close to the door.

If there are any problems with the internet, you could try to disconnect the cable for 30 seconds and plug it in again. The internet box is located behind the TV.

ALARM IN KITCHEN
If you hear an alarm in the kitchen, under the sink is the water guard alarm. It is an alarm for detecting water leakage. Please check if there is any leak under the sink, even under the cabinet itself, on the floor. It is for warning about leak from the dishwasher or drainage pipes. Ensure it is not a leak, then pull the sensor out of the socket for a minute to reset the alarm. It can sometimes go off accidentally if a small amount of water is exposed to it from the garbage trays.

CONTACT DETAILS

I hope I got the most covered and I hope you enjoy your stay. If you have any questions, do not go around wondering about them, I’m here for you, no questions is stupid. Please feel free to contact me through the chat function of the platform you bokked with or WhatsApp at +47 993 94 921 at any time during your stay.

DIM THE LIGHTS
Inside the bedrooms and the bathroom on the 3rd floor there’s dimmers in the lights. To dim, turn on and off the switch within 5 seconds to dim between 30%/70%/100%.

FAQ – FREQUENTLY ASKED QUESTIONS
The cooking hob suddenly stopped working?
Above the cooking hob there is a small white box that detects hot temperatures. Push the white button for 3-4 seconds to reset it. The cooking should now work again. If this didn’t solve the problem, go to the fuse cabinet in the entrance and turn off the fuse for the hob for 10 seconds and try again. It should be named “Koketopp”.

Theres no more hot water coming from the taps?
The hot water tank is extra big with 300 liters. A 10-minute shower can consume 100 liters of hot water. If you are many people together you must take this into consideration. It may take up to 10-16 hours for the tank to heat it all up again.

We got a bill with road tolls after we got home?
In Tromsø there are road tolls. In the rush periods 0630-0900 and 1500-1700 monday-friday there is three double tolls. In the weekends the rates are standard. On the Norwegian public holidays, it is also standard rates. You can travel inside the sones for one hour after a passing.

For a standard car:
Rush period: 36 NOK
Outside rush period: 12 NOK.

This is the sones and toll boths, if you cross them you must pay. The house is inside number 1;

We have problems locking the door?
Please ensure it is fully closed while trying to lock or unlock it. You should hear a click. If it's not properly closed it will say “door jammed”.

Why is it cold in the house?
Ensure you have the correct settings on the heater panels.. Also check the setting for the temperature for the floor heatings in bathrooms.

House manual Stakkevollvegen 14A-304